Some email logins failing
Dec 14, 09:53 GMT
Resolved - Webmail logins should now be working for all customers.
Dec 14, 08:21 GMT
Investigating - Webmail logins are failing for some mailboxes, giving an error "LGI-0003".
Our engineers are working to resolve this.
Outage - Microsoft Exchange Platform
Dec 10, 16:34 GMT
Resolved - This incident has been resolved.
Dec 10, 16:20 GMT
Update - We have eliminated the disruption for almost everyone affected.
Dec 10, 16:03 GMT
Update - We are still working on resolving the technical issue. Thank you for your patience.
Dec 10, 15:15 GMT
Identified - We are investigating an outage impacting our hosted Microsoft Exchange platform. Some customers may not be able to send or receive email or access Outlook Web Access (OWA). Our Exchange administrators are working to resolve this incident now.
Chat Availability
Dec 10, 16:00 GMT
Resolved - This incident has been resolved.
Dec 10, 15:07 GMT
Investigating - When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.”
We are working on getting this contact option available again as soon as possible. We apologise for any inconvenience.
Chat Availability
Dec 10, 14:30 GMT
Resolved - This incident has been resolved.
Dec 10, 14:19 GMT
Investigating - When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.”
We are working on getting this contact option available again as soon as possible. We apologise for any inconvenience.
Chat availability
Dec 9, 12:50 GMT
Resolved - This incident has been resolved.
Dec 9, 12:03 GMT
Investigating - When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.”
We are working on making this contact method available again as soon as possible. We apologise for any inconvenience.
Service Outage - Support Ticket System Offline
Dec 8, 15:20 GMT
Resolved - The issue has been resolved.
Dec 8, 14:01 GMT
Identified - Our email support ticket system is currently down. The ticket portal & chat support are inaccessible. For urgent issues, please call our support line. We are working to restore this service.
Critical - Outbound Mail (SMTP) Service Unavailable
Dec 2, 15:16 GMT
Resolved - The issue has been resolved.
Dec 2, 11:43 GMT
Update - We are still working on resolving the technical issue.
Dec 2, 08:50 GMT
Identified - We are aware of a critical issue preventing all customers from sending outbound email via our SMTP servers. Messages will remain in your outbox and fail to send. This is a top priority for our engineering team
Website Builder Maintenance
Nov 27, 12:00 GMT
Completed - The scheduled maintenance has been completed.
Nov 27, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 16:06 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Service Outage - Customer Support Phone Lines Unavailable
Nov 26, 14:33 GMT
Resolved - The disruption affecting the Support Hotline has been resolved. It is now functioning normally again.
Nov 26, 14:18 GMT
Identified - Due to a technical disruption, the Support hotline is temporarily unavailable. As an alternative, you can use numbers 01452 947424 (for sales) and 01452 947421 (for support).
We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding.
You may also contact our support team via e-mail or chat.
Brief outage to some Cluster Hosting for operating system updates
Nov 25, 22:30 GMT
Completed - The scheduled maintenance has been completed.
Nov 25, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 09:07 GMT
Scheduled - Six of our Cluster Hosting servers will experience a brief outage tonight. This is not expected to be more than a couple of minutes in each case. The outage is required to support operating system updates.
Website Builder Maintenance
Nov 13, 12:00 GMT
Completed - The scheduled maintenance has been completed.
Nov 13, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 09:57 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Outage - Microsoft Exchange Platform
Nov 12, 11:15 GMT
Resolved - This incident has been resolved.
Nov 12, 10:32 GMT
Identified - We are investigating login issues affecting our hosted Microsoft Exchange platform. Customers attempting to log in using the URL https://webmail.livemail.co.uk/ will receive an error. Our Exchange administrators are working to resolve this critical incident now. For the meantime, you may use this URL https://exchange.livemail.co.uk/ on accessing your Microsoft Exchange emails.
Support Chat Unavailability
Nov 10, 08:09 GMT
Resolved - This incident has been resolved.
Nov 7, 11:14 GMT
Investigating - When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.” This is due to severe weather conditions that have temporarily reduced staff availability. We apologize for any inconvenience.
If your issue isn’t urgent, please email us at support@fasthosts.com or call 0333 0142 700. Thank you for your understanding.
Support Chat Unavailability
Nov 7, 08:59 GMT
Resolved - This incident has been resolved.
Nov 6, 14:37 GMT
Investigating - When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.” This is due to severe weather conditions that have temporarily reduced staff availability. We apologize for any inconvenience.
If your issue isn’t urgent, please email us at support@fasthosts.com or call 0333 0142 700. Thank you for your understanding.
Standard Email Maintenance
Nov 5, 10:30 GMT
Completed - The scheduled maintenance has been completed.
Nov 5, 08:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 16:39 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 16:39 GMT
Scheduled - We will be performing some maintenance on the standard email platform. Whilst we don't anticipate any loss of service, there may be a very brief drop in connectivity during the maintenance window.
Longer wait times due to severe weather conditions
Nov 4, 17:15 GMT
Resolved - Majority headcount has been restored to the support team affected by severe weather. Note headcount is not at 100% so there could still be some delays on phones and email.
We appreciate your patience and understanding.
Nov 4, 07:48 GMT
Investigating - Customers may experience longer wait times than usual due to severe weather in some of our customer service locations. If your issue is not urgent please send your query via email to support@fasthosts.com.
Receiving emails may not be possible for some customers
Nov 4, 11:30 GMT
Resolved - The issue has been resolved. Our apologies for the inconvenience caused.
Nov 4, 11:14 GMT
Identified - Some customers may be experiencing issues receiving E-mails. We are working on a quick solution and apologise for any inconvenience this may cause.
Service Outage - Webmail Unavailable
Oct 29, 13:25 GMT
Resolved - This incident is now resolved.
Oct 29, 12:56 GMT
Identified - We are aware that our Webmail interface is currently unavailable. Customers attempting to log in may receive an error. Accessing email via desktop or mobile clients (IMAP/POP3) is unaffected. Our team is working to restore the Webmail service now.
Windows Sites Offline that connect to MySql
Oct 28, 07:27 GMT
Resolved - This incident has been resolved.
Oct 28, 07:07 GMT
Update - We are continuing to monitor for any further issues.
Oct 28, 06:48 GMT
Monitoring - The issue has been identified and Sites are now connecting to MySql databases. We are monitoring the situation.
Oct 28, 06:12 GMT
Update - Investigation is still ongoing, it appears to be affecting Windows Hosted sites connecting to a MySQL database.
Oct 28, 05:15 GMT
Investigating - We are currently investigating an issue that has caused some Windows sites to be offline.
Service Outage - Webmail Unavailable
Oct 27, 15:32 GMT
Resolved - The issue has been resolved.
Oct 27, 15:07 GMT
Identified - We are aware that our Webmail interface is currently unavailable. Customers attempting to log in may receive an error. Accessing email via desktop or mobile clients (IMAP/POP3) is unaffected. Our team is working to restore the Webmail service now.
.UK Registry maintenance
Oct 23, 12:00 BST
Completed - The scheduled maintenance has been completed.
Oct 23, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:11 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 23, 08:10 BST
Scheduled - Our .UK registry will be performing essential maintenance between 10:00-12:00 BST on 23rd October. During this maintenance customers may experience intermittent connection issues when registering, renewing and updating .UK domains.
Website Builder Maintenance
Oct 16, 12:00 BST
Completed - The scheduled maintenance has been completed.
Oct 16, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:38 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Standard Email Maintenance
Oct 16, 00:00 BST
Completed - The scheduled maintenance has been completed.
Oct 15, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 09:06 BST
Scheduled - We will be performing maintenance to our standard mail service during this time.
Any active mail sessions (i.e. client/webmail logins) during this time may be disconnected at some point during the maintenance window. Mail flow will not be affected.
Reduced Support Availability
Oct 13, 11:26 BST
Resolved - Majority headcount has been restored to the support team affected by the Earthquake. Note headcount is not at 100% so there could still be some delays on phones and email.
We appreciate your patience and understanding.
Oct 12, 18:25 BST
Investigating - Following an earthquake that has affected some of our support teams, we are experiencing delays.
Phone & Email Support: Calls are being rerouted to an alternative team. Please expect longer than usual wait times for responses.
SMS Provider Maintenance
Oct 12, 00:00 BST
Completed - The scheduled maintenance has been completed.
Oct 11, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 08:25 BST
Scheduled - Our SMS provider will be performing essential maintenance on 11/10/2025 from 21:00 until 00:00 (BST). During this maintenance window, customers will be unable to receive support codes via SMS.
If you need to contact support during this time, you can retrieve a support code by either logging into your control panel and navigating to https://admin.fasthosts.co.uk or using the option to have the support code sent to your registered email address.
