Planned Server Network Switch Update
Aug 27, 04:00 BST
Completed - The scheduled maintenance has been completed.
Aug 27, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 11:34 BST
Scheduled - We will be carrying out planned maintenance to update several network switches. During this window, affected customers may experience a short interruption to network connectivity of up to approximately 10 minutes while the updates are applied.
No action is required on your part, and no data will be affected. Servers will remain powered on throughout; only network connectivity will be briefly interrupted.
We've scheduled this work to keep disruption to a minimum and appreciate your patience while we improve the reliability of our network.
Software Update on Webmail
Aug 25, 05:00 BST
Completed - The scheduled maintenance has been completed.
Aug 25, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 14:09 BST
Scheduled - We will perform a software update on our Webmail services. During this time it will not be possible to log in to Webmail or to make changes to your e-mail configuration through the Control Panel.
During the maintenance work, all e-mails will be delivered and received as usual and can be accessed through your desktop e-mail software or your mobile device via POP3 or IMAP.
We will complete the maintenance as quickly as possible in order to minimize the downtime. All systems will be available as usual once the maintenance is complete.
Software Update on Webmail
Aug 20, 05:01 BST
Completed - The scheduled maintenance has been completed.
Aug 20, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 09:54 BST
Scheduled - We will perform a software update on our Webmail services. During this time it will not be possible to log in to Webmail or to make changes to your e-mail configuration through the Control Panel.
During the maintenance work, all e-mails will be delivered and received as usual and can be accessed through your desktop e-mail software or your mobile device via POP3 or IMAP.
We will complete the maintenance as quickly as possible in order to minimise the downtime. All systems will be available as usual once the maintenance is complete.
Wordpress and Shared Hosting Maintenance Upgrade
Aug 20, 05:00 BST
Completed - The scheduled maintenance has been completed.
Aug 18, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 16:04 BST
Update - We will be undergoing scheduled maintenance during this time.
Aug 17, 16:03 BST
Scheduled - We will be performing maintenance on our Wordpress and Shared Hosting products. During this period, you may experience issues while using the product.
We apologize for any inconvenience this maintenance may cause you.
Website Builder Maintenance
Aug 19, 12:00 BST
Completed - The scheduled maintenance has been completed.
Aug 19, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 10:04 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Important: Wordpress security vulnerability
Aug 18, 14:39 BST
Resolved - The issue has been resolved.
Jul 27, 09:15 BST
Update - We are continuing to monitor for any further issues.
Jul 23, 23:20 BST
Update - We are continuing to monitor for any further issues.
Jul 23, 10:53 BST
Update - We are continuing to monitor for any further issues.
Jul 23, 09:50 BST
Update - We are continuing to monitor for any further issues.
Jul 23, 09:48 BST
Update - We are continuing to monitor for any further issues.
Jul 21, 13:31 BST
Update - We are continuing to monitor for any further issues.
Jul 20, 19:12 BST
Update - We are continuing to monitor for any further issues.
Jul 20, 18:37 BST
Monitoring - On July 17, the "wp2shell" security vulnerability became known in the popular CMS WordPress. This vulnerability potentially allows attackers to inject malicious code into affected web spaces.
This affects WordPress installations running versions 6.8.0–6.8.5, 6.9.0–6.9.4, 7.0.0–7.0.1, or the 7.1 beta 1 pre-release. The WordPress team has released patched versions — 6.8.6, 6.9.5, 7.0.2, and 7.1 beta 2 — which resolve the vulnerability.
If you are running a self-managed WordPress installation, We strongly recommend you update to a patched version as soon as possible.
Further information regarding the security vulnerability can be found at How to Protect Your WordPress Site Against the wp2shell (CVE-2026-63030) Vulnerability
Wordpress Hosting - Site availability issues
Aug 17, 13:18 BST
Resolved - The issue has been resolved.
Aug 17, 12:58 BST
Monitoring - We have eliminated the disruption for almost everyone affected. We are working on a quick solution and apologise for any inconvenience this may cause.
Aug 17, 05:12 BST
Identified - We are still working on resolving the technical issue. Our apologies for the inconvenience caused.
Aug 16, 13:19 BST
Update - We are continuing to investigate this issue.
Aug 16, 13:18 BST
Investigating - We are currently experiencing issues with some sites hosted using our Hosting for WordPress packages. Engineers are currently investigating the issue and we'll continue to update once more information is available.
Service Outage - Service Interruption for Shared Hosting
Aug 14, 16:36 BST
Resolved - The issue has been resolved. Our apologies for the inconvenience caused.
Aug 14, 15:38 BST
Identified - We are experiencing a service interruption on our shared hosting. Some websites on this platform are currently offline. This is our highest priority, and our engineers are actively working to restore service.
Support Hotline cannot be reached
Aug 11, 10:49 BST
Resolved - This incident has been resolved.
Aug 11, 10:25 BST
Identified - Due to a technical disruption, the Support hotline is temporarily unavailable. As an alternative, you can use 01452947421.
We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding.
Website Builder Maintenance
Aug 6, 12:00 BST
Completed - The scheduled maintenance has been completed.
Aug 6, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 11:05 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Planned Server Network Switch Update
Aug 6, 00:00 BST
Completed - The scheduled maintenance has been completed.
Aug 5, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 16:03 BST
Scheduled - We will be carrying out planned maintenance to update several network switches. During this window, affected customers may experience a short interruption to network connectivity of up to approximately 10 minutes while the updates are applied.
No action is required on your part, and no data will be affected. Servers will remain powered on throughout; only network connectivity will be briefly interrupted.
We've scheduled this work to keep disruption to a minimum and appreciate your patience while we improve the reliability of our network.
Website Builder Maintenance
Jul 23, 12:00 BST
Completed - The scheduled maintenance has been completed.
Jul 23, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 11:28 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Some websites may be inaccessible
Jul 17, 19:35 BST
Resolved - The issue has been resolved.
Jul 17, 17:23 BST
Identified - Some customers may be experiencing issues accessing their websites.
Control Panel is unavailable
Jul 14, 11:20 BST
Resolved - The issue has been resolved.
Jul 14, 11:09 BST
Investigating - During this time, configurations in some areas of your control panel may be unavailable.
Critical - Outbound Mail (SMTP) Service Unavailable
Jul 10, 18:41 BST
Resolved - The systems are stable and all services are functioning normally again.
Jul 10, 17:50 BST
Update - We are continuing to work on restoring these features (services).
Jul 10, 13:57 BST
Update - We are still working on resolving the technical issue.
Jul 10, 11:59 BST
Update - We are continuing to work on a fix for this issue.
Jul 10, 11:59 BST
Update - We are continuing to work on a fix for this issue.
Jul 10, 11:58 BST
Update - We are continuing to work on a fix for this issue.
Jul 10, 10:59 BST
Update - Our team is continuing to work on this issue. Thank you for your patience.
Jul 10, 09:03 BST
Identified - We are aware of a critical issue affecting email services. Some customers may be unable to send outbound email via our SMTP servers, with messages remaining in the Outbox and failing to send. In addition, customers may also experience delays or issues receiving incoming emails. This is a top priority for our engineering team.
Due to a technical disruption, some customers may experience intermittent errors in Webmail. We understand the importance of our Webmail services and apologize for any inconvenience this may cause.
Potential Causes: All SMTP relay servers are offline; the authentication service for SMTP has failed; a core network device for outbound traffic is down.
Cloud Panel and Server Provisioning unavailable
Jul 10, 06:39 BST
Resolved - The issue has been resolved.
Jul 10, 04:06 BST
Monitoring - The CloudPanel is now working.
Jul 10, 01:15 BST
Identified - Due to an incident at one of our datacentres certain services are currently unavailable. In particular, the CloudPanel is offline and provisioning of new Cloud servers will be delayed.
Existing servers should continue to operate normally.
Engineers are working to get services back online but this is likely to take some time.
Website Builder Maintenance
Jul 9, 12:00 BST
Completed - The scheduled maintenance has been completed.
Jul 9, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 10:50 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Cloud Server Host Node Failure
Jul 8, 10:26 BST
Resolved - The issue has been resolved.
Jul 7, 10:36 BST
Update - We are still working on resolving the technical issue. Thank you for your patience.
Jul 6, 17:00 BST
Update - We have eliminated the disruption for almost everyone affected.
Jul 6, 13:47 BST
Update - We are continuing to work on a fix for this issue.
Jul 6, 13:28 BST
Identified - We are currently investigating instances of performance degradation in job processing which is affecting Virtual Private Servers (VPS) and CloudNX servers on our platform. Our engineers are currently working on resolving this issue as a top priority.
AI Receptionist Settings Temporarily Unavailable
Jul 7, 22:11 BST
Resolved - This incident has been resolved.
Jul 7, 13:06 BST
Update - We are continuing to investigate this issue.
Jul 7, 12:59 BST
Investigating - Access to configure AI Receptionist in the Control Panel may be temporarily unavailable. The AI Receptionist service itself will continue to work as normal.
Support Hotline cannot be reached
Jul 7, 10:29 BST
Resolved - The issue has been resolved. Our apologies for the inconvenience caused.
Jul 7, 09:42 BST
Identified - Due to a technical disruption, the Support hotline is temporarily unavailable. As an alternative, you can use 01452 947421.
We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding.
Sending email to Microsoft-hosted email addresses may not be possible
Jul 6, 13:17 BST
Resolved - This incident has been resolved.
Jul 6, 11:51 BST
Monitoring - We have eliminated the disruption for almost everyone affected.
Jul 3, 08:10 BST
Update - Microsoft has confirmed mitigations on their side, but we're still seeing blocks. These happen when Microsoft detects traffic it considers higher than expected and applies restrictions outside of our control. Our engineering team is actively working to optimise mail flows and reduce the chance of these blocks. We're in regular contact with Microsoft to push for a lasting fix, and this remains a top priority.
Jul 2, 14:43 BST
Identified - We have found the cause for the disruption and are working on resolving it.
Jul 2, 07:41 BST
Update - We are still working on resolving this issue. Our apologies for the inconvenience caused.
Jun 30, 18:09 BST
Monitoring - The affected IP address has been unblocked. Now that service has been restored and the IP address's reputation is being re-established, it may take up to 24–48 hours for the change to fully propagate across our systems. During this time, some email sending limits may still remain in effect. Thank you for your patience and understanding.
Jun 30, 14:04 BST
Update - We have eliminated the disruption for some of those affected.
Jun 30, 11:51 BST
Identified - Some emails sent to Microsoft-hosted email addresses may be rejected due to Microsoft blocking some of our IP addresses.
We are in contact with Microsoft to request de-listing.
Please accept our apologies for any inconvenience you may be experiencing.
Sending email to Microsoft-hosted email addresses may not be possible
Jun 26, 19:16 BST
Resolved - This incident has been resolved.
Jun 26, 16:14 BST
Identified - Some emails sent to Microsoft-hosted email addresses may be rejected due to Microsoft blocking some of our IP addresses.
Please accept our apologies for any inconvenience you may be experiencing.
Website Builder Maintenance
Jun 25, 12:00 BST
Completed - The scheduled maintenance has been completed.
Jun 25, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 15:22 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Email Maintenance
Jun 25, 00:00 BST
Completed - The scheduled maintenance has been completed.
Jun 24, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 10:42 BST
Scheduled - We will be performing some maintenance on our email platform, this involves a failover to a redundant site which may interrupt some existing POP/IMAP connections. Any connected clients should automatically reconnect.
Database Maintenance
Jun 24, 00:00 BST
Completed - The scheduled maintenance has been completed.
Jun 23, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 08:19 BST
Scheduled - We are performing essential maintenance to a number of MySQL database servers overnight. During this maintenance each server may be unavailable for the duration of this change.
