Sending email to Microsoft-hosted email addresses may not be possible
Jan 27, 21:10 GMT
Update - Our technicians are actively working to resolve the issue. Thank you for your patience and we apologize for the inconvenience caused.
Jan 27, 11:01 GMT
Identified - Some emails sent to Microsoft-hosted email addresses may be rejected due to Microsoft blocking some of our IP addresses.
We are in contact with Microsoft to request de-listing.
Please accept our apologies for any inconvenience you may be experiencing.
Website Builder Maintenance
Jan 22, 12:00 GMT
Completed - The scheduled maintenance has been completed.
Jan 22, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 18:48 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Outgoing Email from Shared Hosting Not Sending
Jan 22, 11:56 GMT
Resolved - This incident has been resolved.
Jan 21, 02:06 GMT
Update - We are continuing to work on resolving the technical issue. We apologise for the inconvenience caused and thank you for your patience.
Jan 20, 03:19 GMT
Update - We are still working on resolving this issue. More information will follow soon.
Jan 19, 17:13 GMT
Identified - Some customers may currently be unable to send email from web forms or other shared hosting sources.
Our team is actively working to resolve the issue and restore normal email delivery.
Mail Infrastructure Update: Client Settings
Jan 21, 13:32 GMT
Identified - Following recent improvements to our backend mail systems, you may need to update your incoming and outgoing server settings to ensure connectivity.
If updating the settings does not resolve the issue, please take a backup of your mail content (export a backup from the mail client), then remove and re-add the mailbox on your device. You can find the correct settings in our help guide here: Set up email on your device
Greater hold time in our Hotline
Jan 20, 06:18 GMT
Resolved - The disruption affecting the Support Line has been resolved. It is now functioning normally again.
Jan 20, 05:45 GMT
Identified - An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
Email Delivery Issue – Yahoo and Sky Mail
Jan 26, 15:45 GMT
Update - We have successfully minimised the disruption and are working to completely resolve it as soon as possible.
Jan 21, 02:05 GMT
Update - We are still working on resolving this issue. More information will follow soon.
Jan 20, 03:20 GMT
Update - We are still working on resolving the technical issue. Thank you for your patience.
Jan 19, 16:37 GMT
Identified - We are aware of an issue impacting email forwarding to Yahoo and Sky Mail addresses. Some customers may experience failed deliveries.
Our Mail Operations team is investigating and will share updates as progress is made.
Greater hold time in our Hotline
Jan 19, 11:36 GMT
Resolved - This incident has been resolved.
Jan 19, 10:40 GMT
Update - Our technicians are currently working on resolving this issue. Thank you for your patience and understanding.
Jan 19, 09:40 GMT
Identified - An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
Greater hold time in our Hotline
Jan 16, 15:57 GMT
Resolved - This incident has been resolved.
Jan 16, 15:04 GMT
Identified - An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
Greater hold time in our Hotline
Jan 16, 09:47 GMT
Resolved - The issue has been resolved.
Jan 16, 07:36 GMT
Identified - An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
Sending email to Microsoft-hosted email addresses may not be possible
Jan 9, 10:41 GMT
Resolved - The issue has been resolved.
Jan 8, 16:58 GMT
Update - We have successfully minimised the disruption and are working to completely resolve it as soon as possible.
Jan 7, 11:47 GMT
Identified - Some emails sent to Microsoft-hosted email addresses may be rejected due to Microsoft blocking some of our IP addresses.
We are in contact with Microsoft to request de-listing.
Please accept our apologies for any inconvenience you may be experiencing.
Provisioing of new VPS delayed
Dec 22, 10:14 GMT
Resolved - This incident has been resolved.
Dec 21, 21:56 GMT
Investigating - Customers attempting to add new VPS servers may find that they are not being provisioned after their order has been processed. They will just see a message saying that the Virtual Private Server admin panel is being set up.
Our developers are working to resolve this issue.
Existing servers are not affected.
Service Outage - Website Builder Unavailable
Dec 16, 18:16 GMT
Resolved - This incident has been resolved.
Dec 16, 17:19 GMT
Identified - Our Website Builder platform is currently unavailable. Customers may not be able to log in to the editor or make changes, and the publishing function is offline. We are investigating the cause of this outage.
Some email logins failing
Dec 14, 09:53 GMT
Resolved - Webmail logins should now be working for all customers.
Dec 14, 08:21 GMT
Investigating - Webmail logins are failing for some mailboxes, giving an error "LGI-0003".
Our engineers are working to resolve this.
Outage - Microsoft Exchange Platform
Dec 10, 16:34 GMT
Resolved - This incident has been resolved.
Dec 10, 16:20 GMT
Update - We have eliminated the disruption for almost everyone affected.
Dec 10, 16:03 GMT
Update - We are still working on resolving the technical issue. Thank you for your patience.
Dec 10, 15:15 GMT
Identified - We are investigating an outage impacting our hosted Microsoft Exchange platform. Some customers may not be able to send or receive email or access Outlook Web Access (OWA). Our Exchange administrators are working to resolve this incident now.
Chat Availability
Dec 10, 16:00 GMT
Resolved - This incident has been resolved.
Dec 10, 15:07 GMT
Investigating - When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.”
We are working on getting this contact option available again as soon as possible. We apologise for any inconvenience.
Chat Availability
Dec 10, 14:30 GMT
Resolved - This incident has been resolved.
Dec 10, 14:19 GMT
Investigating - When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.”
We are working on getting this contact option available again as soon as possible. We apologise for any inconvenience.
Chat availability
Dec 9, 12:50 GMT
Resolved - This incident has been resolved.
Dec 9, 12:03 GMT
Investigating - When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.”
We are working on making this contact method available again as soon as possible. We apologise for any inconvenience.
Service Outage - Support Ticket System Offline
Dec 8, 15:20 GMT
Resolved - The issue has been resolved.
Dec 8, 14:01 GMT
Identified - Our email support ticket system is currently down. The ticket portal & chat support are inaccessible. For urgent issues, please call our support line. We are working to restore this service.
Critical - Outbound Mail (SMTP) Service Unavailable
Dec 2, 15:16 GMT
Resolved - The issue has been resolved.
Dec 2, 11:43 GMT
Update - We are still working on resolving the technical issue.
Dec 2, 08:50 GMT
Identified - We are aware of a critical issue preventing all customers from sending outbound email via our SMTP servers. Messages will remain in your outbox and fail to send. This is a top priority for our engineering team
Website Builder Maintenance
Nov 27, 12:00 GMT
Completed - The scheduled maintenance has been completed.
Nov 27, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 16:06 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Service Outage - Customer Support Phone Lines Unavailable
Nov 26, 14:33 GMT
Resolved - The disruption affecting the Support Hotline has been resolved. It is now functioning normally again.
Nov 26, 14:18 GMT
Identified - Due to a technical disruption, the Support hotline is temporarily unavailable. As an alternative, you can use numbers 01452 947424 (for sales) and 01452 947421 (for support).
We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding.
You may also contact our support team via e-mail or chat.
Brief outage to some Cluster Hosting for operating system updates
Nov 25, 22:30 GMT
Completed - The scheduled maintenance has been completed.
Nov 25, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 09:07 GMT
Scheduled - Six of our Cluster Hosting servers will experience a brief outage tonight. This is not expected to be more than a couple of minutes in each case. The outage is required to support operating system updates.
Website Builder Maintenance
Nov 13, 12:00 GMT
Completed - The scheduled maintenance has been completed.
Nov 13, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 09:57 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Outage - Microsoft Exchange Platform
Nov 12, 11:15 GMT
Resolved - This incident has been resolved.
Nov 12, 10:32 GMT
Identified - We are investigating login issues affecting our hosted Microsoft Exchange platform. Customers attempting to log in using the URL https://webmail.livemail.co.uk/ will receive an error. Our Exchange administrators are working to resolve this critical incident now. For the meantime, you may use this URL https://exchange.livemail.co.uk/ on accessing your Microsoft Exchange emails.
Support Chat Unavailability
Nov 10, 08:09 GMT
Resolved - This incident has been resolved.
Nov 7, 11:14 GMT
Investigating - When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.” This is due to severe weather conditions that have temporarily reduced staff availability. We apologize for any inconvenience.
If your issue isn’t urgent, please email us at support@fasthosts.com or call 0333 0142 700. Thank you for your understanding.
