Website Builder Maintenance
THIS IS A SCHEDULED EVENT Jan 23, 08:00 - 12:00 GMT
Jan 20, 11:57 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Contol Panel login issues
Jan 22, 09:27 GMT
Investigating - Some customers may encounter the error "You failed the CAPTCHA" when attempting to log into the Fasthosts control panel. Our engineers are aware of this issue and are working diligently to resolve it as soon as possible.
Clustered Linux webserver down
Jan 18, 23:40 GMT
Resolved - No further problems have been observed.
Jan 18, 21:17 GMT
Monitoring - The server is now operating normally and all website are back online.
Jan 18, 20:46 GMT
Investigating - One of our Linux webservers, h3-stn-1011755 is currently down. All websites on this server are offline. Other servers are not affected by this outage.
We are endeavoring to get the server back up and running as quickly as possible.
SPF Rejected Errors
Jan 17, 16:05 GMT
Update - As part of a recent change we have implemented stricter SPF checks.
If someone is trying to email you from a system not included in their SPF record, it may be blocked. Previously, we allowed these emails to pass through even if they didn’t meet SPF checks. If you suspect this is affecting someone trying to contact you, we recommend that they reach out to their email provider to ensure their SPF records are up to date.
For customers using third-party email filtering or scanning tools, emails may be routed through these services before reaching our platform. As a result, our system might flag these emails as SPF failures because the third-party servers are not included in the sender’s SPF records.
Our engineers are continuing to investigate this issue.
Jan 17, 10:57 GMT
Investigating - Some customers continue to receive SPF Rejected errors when receiving emails on our mail platforms.
Our engineers are continuing their investigation in order to identify the cause.
MySQL Servers
Jan 17, 01:00 GMT
Completed - The scheduled maintenance has been completed.
Jan 16, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 16:32 GMT
Update - We will be undergoing scheduled maintenance during this time.
Jan 16, 09:40 GMT
Scheduled - During this maintenance window we will be carrying out work on our MySQL hosting platform. During this window, each server in the list below will be offline in sequence whilst the upgrades take place.
213.171.219.88
213.171.219.89
213.171.219.90
213.171.219.91
213.171.219.92
FTP Connections Failing
Jan 16, 19:31 GMT
Resolved - With no further instances of this problem we are now closing the incident.
Jan 16, 17:57 GMT
Monitoring - We have identified the problem and implemented a fix. FTP is now working normally. We shall continue to monitor the service closely in case of any recurrence,
Jan 16, 17:42 GMT
Investigating - FTP connections to Linux web sites are filaing with errors such as "501 Syntax error in parameters or arguments."
This affects Cluster and Legacy Linux websites.
It does not affect Windows websites.
SSH connections - including SFTP - are also unaffected.
Websites themselves are still functioning.
We are working to fix this as soon as possible.
SPF Rejected Errors
Jan 16, 15:10 GMT
Resolved - This incident has been resolved.
Jan 16, 14:41 GMT
Identified - Some customers are receiving SPF Rejected errors when sending email from our mail platforms. Our engineers have identified the cause of this issue and a fix has been put in place that should take effect shortly.
Shared Hosting Websites Unavailable
Jan 10, 12:08 GMT
Resolved - This incident is now resolved and all services are back online
Jan 10, 11:31 GMT
Investigating - We are currently experiencing an issue with Legacy Linux & Windows websites returning a 'website unavailable ' error, our engineers are investigating this as a top priority and we hope to restore all services shortly.
Website Builder Maintenance
Jan 9, 12:00 GMT
Completed - The scheduled maintenance has been completed.
Jan 9, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 11:35 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Linux Hosting 504 Errors
Jan 8, 18:03 GMT
Resolved - This incident has been resolved.
Jan 8, 17:39 GMT
Update - Investigation is still ongoing.
Jan 8, 13:29 GMT
Investigating - Some websites using our Linux Hosting platform will be producing a 504 Gateway Timeout error. Our engineers are aware of this issue and are working on it as a priority.
Partial loss of network connectivity to some VPSs
Jan 4, 03:52 GMT
Resolved - We have confirmed that this issue did not affect any customer services, but was just impacting a very few internal users.
Jan 4, 03:34 GMT
Update - This may have been a false alarm, or confined to a very small number of internal users.
We will continue investigating, but at the moment it appears that there is no impact on any of our customers.
Jan 4, 03:32 GMT
Update - We are continuing to investigate this issue.
Jan 4, 03:01 GMT
Investigating - We have determined that there may be a problem connecting to some VPS servers, on certain ports. The full extent of this problem is still to be determined but so far it looks like a firewall issue is blocking some connections, e.g. port 53, port 8443 and some others.
We'll provide further updates as we learn more.
Legacy Linux Web Hosting Servers
Dec 20, 00:00 GMT
Completed - The scheduled maintenance has been completed.
Dec 19, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 13:20 GMT
Scheduled - During this maintenance window we will be carrying out work on our legacy Linux Hosting platform as part of our Data Centre Migration Plan. During this window, there will be a couple of short periods of downtime. We anticipate no more than a 10 minute outage in total.
Shared Linux Hosting WebsitesTiming Out
Dec 16, 09:27 GMT
Resolved - This incident has been resolved.
Dec 16, 09:02 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 16, 08:39 GMT
Investigating - Some customers are experiencing website timeouts on our Linux shared hosting platform. Our engineers are treating this issue as a priority and are actively investigating.
Live Chat Connection Issues
Dec 6, 09:42 GMT
Resolved - Our engineers have identified the cause of the issue and implemented a fix. Users will now be able to connect to our support team over chat again.
Dec 6, 09:18 GMT
Investigating - Our engineers are investigating an issue with connectivity on our live chat facility.
Users may not see any error or issues within the chat window, but users will be unable connect with the Fasthosts Support Team whilst the issue is ongoing.
Shared Web Hosting Outage
Dec 5, 16:31 GMT
Resolved - This incident has been resolved.
Dec 5, 13:34 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 13:09 GMT
Investigating - Some customer's websites on our shared hosting platforms are timing out or displaying the error "The site could be temporarily unavailable or too busy". Our engineers are investigating this as a priority.
Customer Service Email
Dec 4, 11:09 GMT
Resolved - This incident has been resolved.
Dec 4, 09:01 GMT
Investigating - We are currently unable to respond to email sent to our customer service mailboxes. Email sent to these mailboxes will be queued and dealt with once the issue has been resolved. For urgent issues please use live chat via https://admin.fasthosts.co.uk/GetSupport or phone support on 0333 0142 700.
Customer Support System Maintenance
Dec 4, 09:00 GMT
Completed - The scheduled maintenance has been completed.
Dec 4, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 14:36 GMT
Scheduled - We'll be updating some of our support systems, including our support site, live chat, and email. We expect a 10-minute period during which email support is unavailable and customers may receive a bounce-back message when emailing support@fasthosts.com.
Webmail Inaccessible
Nov 20, 03:30 GMT
Resolved - This incident has been resolved.
Nov 20, 03:29 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 02:55 GMT
Identified - The issue has been identified and a fix is being implemented. Further checks are ongoing. https://webmail.livemail.co.uk/ is now accessible.
Nov 19, 23:30 GMT
Investigating - Customers currently attempting to login to webmail via https://webmail.livemail.co.uk/ will be unable to do so.
Pop and IMAP connections are unaffected.
We are currently investigating this issue.
Database Maintenance - Wordpress
Nov 14, 03:00 GMT
Completed - The scheduled maintenance has been completed.
Nov 13, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 10:39 GMT
Scheduled - We are continuing essential maintenance to a small number of MySQL databases overnight. This maintenance is limited to older Wordpress hosting products. During this maintenance, the database server will be unavailable for a short period of time.
Intermittent issues with phone calls
Nov 12, 16:07 GMT
Resolved - This incident has been resolved.
Nov 12, 11:53 GMT
Investigating - We're experiencing issues with our customer service call centre. Some customers might have calls disconnected or face longer wait times. Our engineers are working on fixing this problem as a priority.
Database Maintenance - Wordpress
Nov 8, 02:00 GMT
Completed - The scheduled maintenance has been completed.
Nov 7, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 10:38 GMT
Scheduled - We are performing essential maintenance to a small number of MySQL databases overnight. This maintenance is limited to older Wordpress hosting products. During this maintenance, the database server will be unavailable for a short period of time.
Intermittent bouncebacks on some mailboxes
Nov 5, 16:01 GMT
Resolved - This incident has been resolved.
Oct 21, 17:56 BST
Investigating - Some customers may be getting bouncebacks when sending email to mailboxes hosted with Fasthosts. These will have a message like "Temporary Lookup Failure". If the email is re-sent it will usually get through on the second or third attempt.
We are currently looking into the cause of this problem.
Error when adding new MySQL Databases
Oct 31, 20:02 GMT
Resolved - This incident has been resolved and there should be no more problems when adding new MySQL databases.
Oct 30, 21:56 GMT
Identified - Some customers will be getting an error when they attempt to create a new MySQL database - either manually, or through the One Click Installer.
Existing databases are unaffected and will continue operating normally.
We have identified the cause of the problem and are working on a solution.
Database Maintenance - Wordpress
Oct 22, 00:00 BST
Completed - The scheduled maintenance has been completed.
Oct 21, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 14:20 BST
Scheduled - We are performing essential maintenance to a small number of MySQL databases overnight. This maintenance is limited to older Wordpress hosting products. During this maintenance, the database server will be unavailable for a short period of time.
Database Maintenance - Wordpress
Oct 21, 00:00 BST
Completed - The scheduled maintenance has been completed.
Oct 20, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 16:55 BST
Scheduled - We are performing essential maintenance to a small number of MySQL databases overnight. This maintenance is limited to older Wordpress hosting products. During this maintenance, the database server will be unavailable for a short period of time.
