Website Builder Maintenance
Nov 27, 12:00 GMT
Completed - The scheduled maintenance has been completed.
Nov 27, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 16:06 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Service Outage - Customer Support Phone Lines Unavailable
Nov 26, 14:33 GMT
Resolved - The disruption affecting the Support Hotline has been resolved. It is now functioning normally again.
Nov 26, 14:18 GMT
Identified - Due to a technical disruption, the Support hotline is temporarily unavailable. As an alternative, you can use numbers 01452 947424 (for sales) and 01452 947421 (for support).
We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding.
You may also contact our support team via e-mail or chat.
Brief outage to some Cluster Hosting for operating system updates
Nov 25, 22:30 GMT
Completed - The scheduled maintenance has been completed.
Nov 25, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 09:07 GMT
Scheduled - Six of our Cluster Hosting servers will experience a brief outage tonight. This is not expected to be more than a couple of minutes in each case. The outage is required to support operating system updates.
Website Builder Maintenance
Nov 13, 12:00 GMT
Completed - The scheduled maintenance has been completed.
Nov 13, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 09:57 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Outage - Microsoft Exchange Platform
Nov 12, 11:15 GMT
Resolved - This incident has been resolved.
Nov 12, 10:32 GMT
Identified - We are investigating login issues affecting our hosted Microsoft Exchange platform. Customers attempting to log in using the URL https://webmail.livemail.co.uk/ will receive an error. Our Exchange administrators are working to resolve this critical incident now. For the meantime, you may use this URL https://exchange.livemail.co.uk/ on accessing your Microsoft Exchange emails.
Support Chat Unavailability
Nov 10, 08:09 GMT
Resolved - This incident has been resolved.
Nov 7, 11:14 GMT
Investigating - When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.” This is due to severe weather conditions that have temporarily reduced staff availability. We apologize for any inconvenience.
If your issue isn’t urgent, please email us at support@fasthosts.com or call 0333 0142 700. Thank you for your understanding.
Support Chat Unavailability
Nov 7, 08:59 GMT
Resolved - This incident has been resolved.
Nov 6, 14:37 GMT
Investigating - When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.” This is due to severe weather conditions that have temporarily reduced staff availability. We apologize for any inconvenience.
If your issue isn’t urgent, please email us at support@fasthosts.com or call 0333 0142 700. Thank you for your understanding.
Standard Email Maintenance
Nov 5, 10:30 GMT
Completed - The scheduled maintenance has been completed.
Nov 5, 08:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 16:39 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 16:39 GMT
Scheduled - We will be performing some maintenance on the standard email platform. Whilst we don't anticipate any loss of service, there may be a very brief drop in connectivity during the maintenance window.
Longer wait times due to severe weather conditions
Nov 4, 17:15 GMT
Resolved - Majority headcount has been restored to the support team affected by severe weather. Note headcount is not at 100% so there could still be some delays on phones and email.
We appreciate your patience and understanding.
Nov 4, 07:48 GMT
Investigating - Customers may experience longer wait times than usual due to severe weather in some of our customer service locations. If your issue is not urgent please send your query via email to support@fasthosts.com.
Receiving emails may not be possible for some customers
Nov 4, 11:30 GMT
Resolved - The issue has been resolved. Our apologies for the inconvenience caused.
Nov 4, 11:14 GMT
Identified - Some customers may be experiencing issues receiving E-mails. We are working on a quick solution and apologise for any inconvenience this may cause.
Service Outage - Webmail Unavailable
Oct 29, 13:25 GMT
Resolved - This incident is now resolved.
Oct 29, 12:56 GMT
Identified - We are aware that our Webmail interface is currently unavailable. Customers attempting to log in may receive an error. Accessing email via desktop or mobile clients (IMAP/POP3) is unaffected. Our team is working to restore the Webmail service now.
Windows Sites Offline that connect to MySql
Oct 28, 07:27 GMT
Resolved - This incident has been resolved.
Oct 28, 07:07 GMT
Update - We are continuing to monitor for any further issues.
Oct 28, 06:48 GMT
Monitoring - The issue has been identified and Sites are now connecting to MySql databases. We are monitoring the situation.
Oct 28, 06:12 GMT
Update - Investigation is still ongoing, it appears to be affecting Windows Hosted sites connecting to a MySQL database.
Oct 28, 05:15 GMT
Investigating - We are currently investigating an issue that has caused some Windows sites to be offline.
Service Outage - Webmail Unavailable
Oct 27, 15:32 GMT
Resolved - The issue has been resolved.
Oct 27, 15:07 GMT
Identified - We are aware that our Webmail interface is currently unavailable. Customers attempting to log in may receive an error. Accessing email via desktop or mobile clients (IMAP/POP3) is unaffected. Our team is working to restore the Webmail service now.
.UK Registry maintenance
Oct 23, 12:00 BST
Completed - The scheduled maintenance has been completed.
Oct 23, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:11 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 23, 08:10 BST
Scheduled - Our .UK registry will be performing essential maintenance between 10:00-12:00 BST on 23rd October. During this maintenance customers may experience intermittent connection issues when registering, renewing and updating .UK domains.
Website Builder Maintenance
Oct 16, 12:00 BST
Completed - The scheduled maintenance has been completed.
Oct 16, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:38 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Standard Email Maintenance
Oct 16, 00:00 BST
Completed - The scheduled maintenance has been completed.
Oct 15, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 09:06 BST
Scheduled - We will be performing maintenance to our standard mail service during this time.
Any active mail sessions (i.e. client/webmail logins) during this time may be disconnected at some point during the maintenance window. Mail flow will not be affected.
Reduced Support Availability
Oct 13, 11:26 BST
Resolved - Majority headcount has been restored to the support team affected by the Earthquake. Note headcount is not at 100% so there could still be some delays on phones and email.
We appreciate your patience and understanding.
Oct 12, 18:25 BST
Investigating - Following an earthquake that has affected some of our support teams, we are experiencing delays.
Phone & Email Support: Calls are being rerouted to an alternative team. Please expect longer than usual wait times for responses.
SMS Provider Maintenance
Oct 12, 00:00 BST
Completed - The scheduled maintenance has been completed.
Oct 11, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 08:25 BST
Scheduled - Our SMS provider will be performing essential maintenance on 11/10/2025 from 21:00 until 00:00 (BST). During this maintenance window, customers will be unable to receive support codes via SMS.
If you need to contact support during this time, you can retrieve a support code by either logging into your control panel and navigating to https://admin.fasthosts.co.uk or using the option to have the support code sent to your registered email address.
Reduced Support Availability
Oct 10, 17:22 BST
Resolved - Majority headcount has been restored to the support team affected by the Earthquake so rerouting has been removed, Note headcount is not at 100% so there could still be some delays on phones and email.
We appreciate your patience and understanding.
Oct 10, 07:39 BST
Identified - Following an earthquake that has affected some of our support teams, we are experiencing delays.
Phone & Email Support: Calls are being rerouted to an alternative team. Please expect longer than usual wait times for responses.
Chat Support: This service has been temporarily disabled.
We appreciate your patience and understanding.
.com .net .name registry migration
Oct 10, 16:05 BST
Completed - The scheduled maintenance has been completed.
Oct 8, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 10:14 BST
Scheduled - We recently informed you (or your domain administrator) of our plan to migrate your domain(s) from Tucows Domains Inc to IONOS SE. This change is part of our ongoing efforts to consolidate domain management within our group of companies.
We would now like to inform you that this migration will include domains registered through Verisign, specifically those with .com, .net, and .name extensions.
Migration Schedule:
The migration is scheduled to begin on 8 October 2025 at 1:00 PM and is expected to continue until 10 October 2025.
What You Need to Do:
No action is required on your part.
There will be no impact to how you manage your domain(s) following migration, and no interruption to any associated services or the current registration periods. Any updates made during the migration will be temporarily queued and automatically processed once synchronisation with the new registrar is complete.
We apologise for any inconvenience this may cause and appreciate your understanding during this transition.
Reduced Support Availability
Oct 10, 06:50 BST
Resolved - This incident has been resolved.
Oct 10, 05:42 BST
Identified - One of our support teams are currently impacted by an earthquake. Calls are being routed to an alternative support team, however it may take longer for our agents to answer calls and respond to queries.
Website Builder Maintenance
Oct 2, 12:00 BST
Completed - The scheduled maintenance has been completed.
Oct 2, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 10:13 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Reduced support availability
Oct 1, 15:31 BST
Resolved - This incident has been resolved.
Sep 30, 15:16 BST
Investigating - One of our support teams are currently impacted by an earthquake. Calls are being routed to an alternative support team, however it may take longer for our agents to answer calls and respond to queries.
Ongoing Email Phishing Campaign
Sep 11, 13:12 BST
Resolved - This incident has been resolved.
Aug 26, 12:28 BST
Investigating - We have been made aware of a new email phishing campaign targeting Fasthosts Customers. The details are as follows:
======================================
Sent on 25/08/2025 at around 19:15
The Subject line is: Important: Subscription Renewal Required
======================================
This email has NOT been sent from Fasthosts and would therefore strongly advise any customers who received these to not respond, click on links or open any included attachments.
If you suspect you have received one of these emails, check this KBA to see a screenshot and our recommendations:
Ongoing Phishing Campaign Targeting Fasthosts Customers
WP Hosting maintenance
Sep 10, 08:00 BST
Completed - The scheduled maintenance has been completed.
Sep 10, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 15:30 BST
Scheduled - We are performing essential maintenance on our WP Hosting hosting platform on 10th Sep between 6:00-8:00am. During this maintenance we expect there to be a short amount of downtime for webspaces and databases.
