Legacy Linux Web Hosting Servers
Dec 20, 00:00 GMT
Completed - The scheduled maintenance has been completed.
Dec 19, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 13:20 GMT
Scheduled - During this maintenance window we will be carrying out work on our legacy Linux Hosting platform as part of our Data Centre Migration Plan. During this window, there will be a couple of short periods of downtime. We anticipate no more than a 10 minute outage in total.
Shared Linux Hosting WebsitesTiming Out
Dec 16, 09:27 GMT
Resolved - This incident has been resolved.
Dec 16, 09:02 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 16, 08:39 GMT
Investigating - Some customers are experiencing website timeouts on our Linux shared hosting platform. Our engineers are treating this issue as a priority and are actively investigating.
Live Chat Connection Issues
Dec 6, 09:42 GMT
Resolved - Our engineers have identified the cause of the issue and implemented a fix. Users will now be able to connect to our support team over chat again.
Dec 6, 09:18 GMT
Investigating - Our engineers are investigating an issue with connectivity on our live chat facility.
Users may not see any error or issues within the chat window, but users will be unable connect with the Fasthosts Support Team whilst the issue is ongoing.
Shared Web Hosting Outage
Dec 5, 16:31 GMT
Resolved - This incident has been resolved.
Dec 5, 13:34 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 13:09 GMT
Investigating - Some customer's websites on our shared hosting platforms are timing out or displaying the error "The site could be temporarily unavailable or too busy". Our engineers are investigating this as a priority.
Customer Service Email
Dec 4, 11:09 GMT
Resolved - This incident has been resolved.
Dec 4, 09:01 GMT
Investigating - We are currently unable to respond to email sent to our customer service mailboxes. Email sent to these mailboxes will be queued and dealt with once the issue has been resolved. For urgent issues please use live chat via https://admin.fasthosts.co.uk/GetSupport or phone support on 0333 0142 700.
Customer Support System Maintenance
Dec 4, 09:00 GMT
Completed - The scheduled maintenance has been completed.
Dec 4, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 14:36 GMT
Scheduled - We'll be updating some of our support systems, including our support site, live chat, and email. We expect a 10-minute period during which email support is unavailable and customers may receive a bounce-back message when emailing support@fasthosts.com.
Webmail Inaccessible
Nov 20, 03:30 GMT
Resolved - This incident has been resolved.
Nov 20, 03:29 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 02:55 GMT
Identified - The issue has been identified and a fix is being implemented. Further checks are ongoing. https://webmail.livemail.co.uk/ is now accessible.
Nov 19, 23:30 GMT
Investigating - Customers currently attempting to login to webmail via https://webmail.livemail.co.uk/ will be unable to do so.
Pop and IMAP connections are unaffected.
We are currently investigating this issue.
Database Maintenance - Wordpress
Nov 14, 03:00 GMT
Completed - The scheduled maintenance has been completed.
Nov 13, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 10:39 GMT
Scheduled - We are continuing essential maintenance to a small number of MySQL databases overnight. This maintenance is limited to older Wordpress hosting products. During this maintenance, the database server will be unavailable for a short period of time.
Intermittent issues with phone calls
Nov 12, 16:07 GMT
Resolved - This incident has been resolved.
Nov 12, 11:53 GMT
Investigating - We're experiencing issues with our customer service call centre. Some customers might have calls disconnected or face longer wait times. Our engineers are working on fixing this problem as a priority.
Database Maintenance - Wordpress
Nov 8, 02:00 GMT
Completed - The scheduled maintenance has been completed.
Nov 7, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 10:38 GMT
Scheduled - We are performing essential maintenance to a small number of MySQL databases overnight. This maintenance is limited to older Wordpress hosting products. During this maintenance, the database server will be unavailable for a short period of time.
Intermittent bouncebacks on some mailboxes
Nov 5, 16:01 GMT
Resolved - This incident has been resolved.
Oct 21, 17:56 BST
Investigating - Some customers may be getting bouncebacks when sending email to mailboxes hosted with Fasthosts. These will have a message like "Temporary Lookup Failure". If the email is re-sent it will usually get through on the second or third attempt.
We are currently looking into the cause of this problem.
Error when adding new MySQL Databases
Oct 31, 20:02 GMT
Resolved - This incident has been resolved and there should be no more problems when adding new MySQL databases.
Oct 30, 21:56 GMT
Identified - Some customers will be getting an error when they attempt to create a new MySQL database - either manually, or through the One Click Installer.
Existing databases are unaffected and will continue operating normally.
We have identified the cause of the problem and are working on a solution.
Database Maintenance - Wordpress
Oct 22, 00:00 BST
Completed - The scheduled maintenance has been completed.
Oct 21, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 14:20 BST
Scheduled - We are performing essential maintenance to a small number of MySQL databases overnight. This maintenance is limited to older Wordpress hosting products. During this maintenance, the database server will be unavailable for a short period of time.
Database Maintenance - Wordpress
Oct 21, 00:00 BST
Completed - The scheduled maintenance has been completed.
Oct 20, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 16:55 BST
Scheduled - We are performing essential maintenance to a small number of MySQL databases overnight. This maintenance is limited to older Wordpress hosting products. During this maintenance, the database server will be unavailable for a short period of time.
Some clustered Windows websites not loading
Oct 15, 02:11 BST
Resolved - This incident has been resolved.
Oct 15, 01:48 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 01:34 BST
Identified - We have identified that some web servers are not able to connect to some of their shared storage. We're currently working to remedy the problem.
Website Builder Maintenance
Oct 10, 12:00 BST
Completed - The scheduled maintenance has been completed.
Oct 10, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 13:37 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Windows Web Hosting Maintenance
Sep 27, 05:00 BST
Completed - The scheduled maintenance has been completed.
Sep 27, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:31 BST
Scheduled - Starting at 01:00 BST on the 27th September we will be performing essential maintenance on our Windows Web Hosting platforms, we expect there to be around 5 minutes of downtime for websites.
Database Maintenance
Sep 25, 00:00 BST
Completed - The scheduled maintenance has been completed.
Sep 24, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 17:40 BST
Scheduled - We are performing essential maintenance to a small number of MySQL database servers overnight. During this maintenance each server may have a brief interruption during the duration of this change.
CloudNX Cloud and VPS Maintenance
Sep 21, 00:00 BST
Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 10:03 BST
Scheduled - We are performing essential maintenance on some of our CloudNX Cloud and VPS servers, during this we expect there to be around 3 minutes of downtime per server. This does not apply to our VPS Edition 2 or Legacy VPS.
Cyber Protect Control Panel 500 errors
Sep 20, 15:20 BST
Resolved - This incident has been resolved.
Sep 3, 17:20 BST
Monitoring - Customers should now be able to log into the Cyber Protect control panel but will be unable to see space usage statistics.
Aug 27, 14:26 BST
Investigating - Some customers are experiencing 500 errors when attempting to log into the Cyber Protect control panel. Our engineers are aware of this issue and are working on it as a priority.
Database Maintenance - Wordpress
Sep 19, 01:00 BST
Completed - The scheduled maintenance has been completed.
Sep 18, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:15 BST
Scheduled - We are continuing essential maintenance to a a small number of MySQL database servers overnight. This maintenance is limited to older Wordpress hosting products. During this maintenance each server may be unavailable for around an hour within the duration of this change.
Database Maintenance - Wordpress
Sep 18, 01:00 BST
Completed - The scheduled maintenance has been completed.
Sep 17, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 15:58 BST
Scheduled - We are performing essential maintenance to a a small number of MySQL database servers overnight. This maintenance is limited to older Wordpress hosting products. During this maintenance each server may be unavailable for around an hour within the duration of this change.
Support Systems Upgrade
Sep 12, 22:45 BST
Completed - The scheduled maintenance has been completed.
Sep 12, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 09:51 BST
Scheduled - We will be upgrading our support system on the 12th of September between 10pm and 10:45pm. During this time our support system software and websites (help.fasthosts.co.uk and resellers.fasthosts.co.uk) will not be accessible.
During this time customers will be unable to view the support sites, check their incident history or create new support tickets.
Website Builder Maintenance
Sep 11, 23:10 BST
Completed - The scheduled maintenance has been completed.
Sep 11, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 10:03 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be around a 5 minute period where the the editor and sites will be unavailable.
Website Builder Maintenance
Aug 29, 12:00 BST
Completed - The scheduled maintenance has been completed.
Aug 29, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 12:51 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
