Matrix Stats reports are not being sent out by email
Feb 20, 21:27 GMT
Investigating - Attempts to send out Matrix Stats reports by email are failing with a timeout error. This applies to the regularly scheduled reports and all ad-hoc requests.
Stats are still being collected and are available on the Matrix Stats pages.
Webmail Intermittently Unavailable
Feb 19, 12:31 GMT
Resolved - This incident has been resolved.
Feb 19, 11:53 GMT
Monitoring - Our engineers have implemented a fix and our webmail facilities should now be accessible without error. We will continue to monitor the platform.
Feb 19, 11:11 GMT
Investigating - We are currently investigating an issue with our webmail service for our shared mail platform.
Users trying to access their mail via webmail.fasthosts.co.uk or webmail.livemail.co.uk may get an error whilst the issue is ongoing.
Windows hosting maintenance
Feb 18, 08:32 GMT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 08:30 GMT
Completed - The scheduled maintenance has been completed.
Feb 18, 08:15 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 08:01 GMT
Scheduled - We will be performing minor updates to our Windows web servers. This will involve a restart of IIS so there will be a very brief outage to those sites on our Legacy winweb servers.
Phone Lines Unavailable
Feb 16, 12:35 GMT
Resolved - We have confirmed with our provider, and after monitoring stability, that our usual support telephone numbers are now available.
Feb 15, 11:22 GMT
Update - Our usual telephone numbers are currently unavailable while we investigate an issue affecting our Telephone provider , please use
44 1452 947421 for any queries until this issue is resolved.
Feb 15, 11:21 GMT
Investigating - Our usual telephone numbers are currently unavailable while we investigate an issue affecting our Telephone provider , please use
44 1452 947421 for any queries until this issue is resolved.
Websites unresponsive
Feb 11, 12:07 GMT
Resolved - This incident has been resolved.
Feb 11, 10:47 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 11, 10:45 GMT
Investigating - Some websites on our shared web hosting platforms are currently unresponsive. Our engineers are aware of this issue and working on it as a priority.
Website Builder Timeouts
Feb 10, 12:14 GMT
Resolved - Websites are now resolving and we are investigating the root cause issue of the incident
Feb 10, 11:04 GMT
Investigating - Customers who use Website Builder products are experiencing timeout errors when attempting to load websites, this is a re occurrence of the issue resolved earlier today, We are currently investigating the issue.
Website Builder Intermittent Outages
Feb 9, 15:46 GMT
Resolved - This incident has been resolved.
Feb 9, 14:34 GMT
Monitoring - We have identified the cause of the outage, and the sites are no longer timing out. We are continuing to monitor the situation closely.
Feb 9, 13:45 GMT
Investigating - Customers who use Website Builders are experiencing timeout errors when attempting to load there site, We are currently investigating the issue.
Webmail login errors
Feb 5, 08:31 GMT
Resolved - This incident has now been resolved.
Feb 5, 08:08 GMT
Investigating - We are currently investigating an issue causing webmail logins to fail. Some customers may be presented with an internal error when trying to access webmail.livemail.co.uk.
Our engineers are investigating this issue as a priority.
Fasthosts Control Panel timeout errors
Jan 28, 11:44 GMT
Resolved - This incident has been resolved.
Jan 28, 11:17 GMT
Investigating - Customers accessing the control panel may experience timeout errors along with issues sending support codes. Our engineers are aware of this issue and are working on it as a priority.
Legacy Web Hosting and MySQL
Jan 25, 06:01 GMT
Completed - The scheduled maintenance has been completed.
Jan 25, 02:46 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 02:45 GMT
Scheduled - The previous maintenance on our Legacy Webhosting and MySQL platform is still ongoing. Please disregard the previous completion update.
Legacy Web Hosting and MySQL
Jan 25, 02:00 GMT
Completed - The scheduled maintenance has been completed.
Jan 24, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 13:19 GMT
Scheduled - We will be performing critical security updates to the underlying platform that serves part of our legacy webservers and MySQL database servers. This maintenance is routine, but may cause a brief outage for a handful of servers during migration to other hosts in the platform. We anticipate each outage to be between 20 seconds and a minute.
SPF Rejected Errors
Jan 24, 08:43 GMT
Resolved - Our engineers have confirmed that the SPF checks on our mail servers are functioning as expected.
If you're using a third-party filtering service and experiencing issues receiving mail from your customers, we recommend reaching out to our support team. In some cases, our engineers may be able to offer further assistance.
Jan 17, 16:05 GMT
Update - As part of a recent change we have implemented stricter SPF checks.
If someone is trying to email you from a system not included in their SPF record, it may be blocked. Previously, we allowed these emails to pass through even if they didn’t meet SPF checks. If you suspect this is affecting someone trying to contact you, we recommend that they reach out to their email provider to ensure their SPF records are up to date.
For customers using third-party email filtering or scanning tools, emails may be routed through these services before reaching our platform. As a result, our system might flag these emails as SPF failures because the third-party servers are not included in the sender’s SPF records.
Our engineers are continuing to investigate this issue.
Jan 17, 10:57 GMT
Investigating - Some customers continue to receive SPF Rejected errors when receiving emails on our mail platforms.
Our engineers are continuing their investigation in order to identify the cause.
Legacy Web Hosting and MySQL
Jan 24, 02:00 GMT
Completed - The scheduled maintenance has been completed.
Jan 23, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 11:22 GMT
Scheduled - We will be performing critical security updates to the underlying platform that serves part of our legacy webservers and MySQL database servers. This maintenance is routine, but may cause a brief outage for a handful of servers during migration to other hosts in the platform. We anticipate each outage to be between 20 seconds and a minute.
Website Builder Maintenance
Jan 23, 12:00 GMT
Completed - The scheduled maintenance has been completed.
Jan 23, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 11:57 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Contol Panel login issues
Jan 22, 14:57 GMT
Resolved - This incident has been resolved.
Jan 22, 14:15 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 22, 09:27 GMT
Investigating - Some customers may encounter the error "You failed the CAPTCHA" when attempting to log into the Fasthosts control panel. Our engineers are aware of this issue and are working diligently to resolve it as soon as possible.
Clustered Linux webserver down
Jan 18, 23:40 GMT
Resolved - No further problems have been observed.
Jan 18, 21:17 GMT
Monitoring - The server is now operating normally and all website are back online.
Jan 18, 20:46 GMT
Investigating - One of our Linux webservers, h3-stn-1011755 is currently down. All websites on this server are offline. Other servers are not affected by this outage.
We are endeavoring to get the server back up and running as quickly as possible.
MySQL Servers
Jan 17, 01:00 GMT
Completed - The scheduled maintenance has been completed.
Jan 16, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 16:32 GMT
Update - We will be undergoing scheduled maintenance during this time.
Jan 16, 09:40 GMT
Scheduled - During this maintenance window we will be carrying out work on our MySQL hosting platform. During this window, each server in the list below will be offline in sequence whilst the upgrades take place.
213.171.219.88
213.171.219.89
213.171.219.90
213.171.219.91
213.171.219.92
FTP Connections Failing
Jan 16, 19:31 GMT
Resolved - With no further instances of this problem we are now closing the incident.
Jan 16, 17:57 GMT
Monitoring - We have identified the problem and implemented a fix. FTP is now working normally. We shall continue to monitor the service closely in case of any recurrence,
Jan 16, 17:42 GMT
Investigating - FTP connections to Linux web sites are filaing with errors such as "501 Syntax error in parameters or arguments."
This affects Cluster and Legacy Linux websites.
It does not affect Windows websites.
SSH connections - including SFTP - are also unaffected.
Websites themselves are still functioning.
We are working to fix this as soon as possible.
SPF Rejected Errors
Jan 16, 15:10 GMT
Resolved - This incident has been resolved.
Jan 16, 14:41 GMT
Identified - Some customers are receiving SPF Rejected errors when sending email from our mail platforms. Our engineers have identified the cause of this issue and a fix has been put in place that should take effect shortly.
Shared Hosting Websites Unavailable
Jan 10, 12:08 GMT
Resolved - This incident is now resolved and all services are back online
Jan 10, 11:31 GMT
Investigating - We are currently experiencing an issue with Legacy Linux & Windows websites returning a 'website unavailable ' error, our engineers are investigating this as a top priority and we hope to restore all services shortly.
Website Builder Maintenance
Jan 9, 12:00 GMT
Completed - The scheduled maintenance has been completed.
Jan 9, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 11:35 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Linux Hosting 504 Errors
Jan 8, 18:03 GMT
Resolved - This incident has been resolved.
Jan 8, 17:39 GMT
Update - Investigation is still ongoing.
Jan 8, 13:29 GMT
Investigating - Some websites using our Linux Hosting platform will be producing a 504 Gateway Timeout error. Our engineers are aware of this issue and are working on it as a priority.
Partial loss of network connectivity to some VPSs
Jan 4, 03:52 GMT
Resolved - We have confirmed that this issue did not affect any customer services, but was just impacting a very few internal users.
Jan 4, 03:34 GMT
Update - This may have been a false alarm, or confined to a very small number of internal users.
We will continue investigating, but at the moment it appears that there is no impact on any of our customers.
Jan 4, 03:32 GMT
Update - We are continuing to investigate this issue.
Jan 4, 03:01 GMT
Investigating - We have determined that there may be a problem connecting to some VPS servers, on certain ports. The full extent of this problem is still to be determined but so far it looks like a firewall issue is blocking some connections, e.g. port 53, port 8443 and some others.
We'll provide further updates as we learn more.
Legacy Linux Web Hosting Servers
Dec 20, 00:00 GMT
Completed - The scheduled maintenance has been completed.
Dec 19, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 13:20 GMT
Scheduled - During this maintenance window we will be carrying out work on our legacy Linux Hosting platform as part of our Data Centre Migration Plan. During this window, there will be a couple of short periods of downtime. We anticipate no more than a 10 minute outage in total.
Shared Linux Hosting WebsitesTiming Out
Dec 16, 09:27 GMT
Resolved - This incident has been resolved.
Dec 16, 09:02 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 16, 08:39 GMT
Investigating - Some customers are experiencing website timeouts on our Linux shared hosting platform. Our engineers are treating this issue as a priority and are actively investigating.
